Interesting YouTube video in which Google Product Manager for Google Apps makes some interesting comments about collaboration. For Example:
Collaboration really starts where people communicate.
In terms of emerging technology – this is an excellent example of how SaaS (software as a service) can disrupt what has traditionally been enterprise technology. As you think about your next project ask yourself this… how difficult would it be for an external entity to provide the same or better functionality to your customer using SaaS?