Innovation – Page 4 – Brian Roy's Blog Archive

Will Social Media Replace Contact Centers with Advocacy Centers?

Last night I had an interesting conversation with Frank Eliason (aka comcastcares) via Twitter. This all started because Shel Isreal asked a question many are asking right now: Do brands belong on Twitter? I think this is an interesting question – which primarily goes to weather or not the “community” will accept brands on Twitter.… Continue reading Will Social Media Replace Contact Centers with Advocacy Centers?

Being in the Conversation – Social Media and your Brand

The current trends in Social Media Brand Monitoring focus around your PR/Marketing agency. They provide tools to create nice reports telling you what the public perception of your brand is – and perhaps some alerts when something “bad” happens. Led by Radian6 – this trend is very powerful and shouldn’t be ignored. But the real… Continue reading Being in the Conversation – Social Media and your Brand

The power of JustSignal & Brand Monitoring

JustSignal – Turn down the noise and just get the signal.

On Friday, November 21st cosinity released JustSignal – a combined FriendFeed and Twitter application that allows you to turn down the noise and focus in on just those topics or users you find most interesting. As much as I love Twitter and FriendFeed, they can become a giant distraction. Too much noise, not enough signal.… Continue reading JustSignal – Turn down the noise and just get the signal.

Micro-Messaging – Data Interchange Standards and Track

I’ve been hard at work over the past week. Having your own company which you are attempting to bootstrap in this economy and sponsoring an academic project with ASU Polytechnic and – in my spare time – working on the challenges of real-time information discovery and participation is exhausting. Never-mind the two children under 6.… Continue reading Micro-Messaging – Data Interchange Standards and Track

The myth of “everything” – Responses to my view of Track

My post yesterday – specifically regarding the Great Track Debate – received several responses on Twitter, identi.ca and friendfeed. Many of these – really all of them were positive – but the debate is far from settled. I learned something very important from one discussion in particular – that there is a myth that permeates… Continue reading The myth of “everything” – Responses to my view of Track

The evolution of FFStream and the Great Track Debate

As those of you who follow me on twitter or friendfeed know FFStream – which I began discussing in this post – has evolved into FF-Filtered. The changes are not dramatic, but they are significant. FF-Filtered is now focused on providing “your friendfeed – filtered” – and as that implies what it does is filter… Continue reading The evolution of FFStream and the Great Track Debate

Are you looking to hit a 5 run homer?

I love a good baseball metaphor. There is nothing better than using the lens of baseball to make a point simple, clear and biting. So let me tell you what I’ve been thinking today. You can’t hit a 5 run homer – it just can’t be done. Doesn’t matter how smart you are; doesn’t matter… Continue reading Are you looking to hit a 5 run homer?