David Alston of Radian6 stopped by yesterday and commented on this post. This video is a detailed explanation of my views on Social Media, Brand Monitoring, and operationalizing and scaling those things in companies. http://vimeo.com/moogaloop.swf?clip_id=2576062&server=vimeo.com&show_title=0&show_byline=0&show_portrait=0&color=8f3b55&fullscreen=1 Video Blog 12-19-2008 | The question of Scale & Social Media for Brand Managment from Brian Roy on Vimeo.
Tag: comcastcares
Will Social Media Replace Contact Centers with Advocacy Centers?
Last night I had an interesting conversation with Frank Eliason (aka comcastcares) via Twitter. This all started because Shel Isreal asked a question many are asking right now: Do brands belong on Twitter? I think this is an interesting question – which primarily goes to weather or not the “community” will accept brands on Twitter.… Continue reading Will Social Media Replace Contact Centers with Advocacy Centers?